Junior IT Support Engineer - Black Sheep Support Ltd

Start Your Next Chapter in IT – We’re Hiring a Junior IT Support Engineer

(Full-time, Office-Based, Monday – Friday)

At Black Sheep Support , we’re looking for a motivated Junior IT Support Engineer to join our growing technical team. With an exciting pipeline of new sales and customer projects, this is a brilliant opportunity to build your skills, take on responsibility and grow with the business.

Working alongside our CTO, Senior Engineers and a small team of Engineers, you’ll support customers, solve day-to-day technical issues and contribute to projects across Microsoft 365, cloud, devices, networking and security.

This is a broad, hands-on role in a growing MSP. You’ll spend much of your time supporting customers and working through tickets, but you’ll also get involved in project work, pre-sales preparation, customer onboarding and billing queries. We need a self-starter with a can-do attitude who is curious, dependable and happy to muck in wherever the team needs help.

The Role

As a Junior IT Support Engineer , you’ll be one of the first people our customers turn to for help. You’ll diagnose and resolve issues, keep customers informed and make sure your work is clearly documented. When something needs deeper expertise, you’ll gather the right information and escalate it effectively to a senior engineer.

No two days will look exactly the same. The role combines first and second-line support with customer service, project assistance and the practical tasks that keep a growing MSP running smoothly.

You’ll be supported by experienced engineers who will help you develop your technical knowledge and confidence. In return, we’ll expect you to take ownership of your learning, ask thoughtful questions, follow work through and contribute positively to the whole team.

The role is primarily office-based, with occasional travel to customer sites across the UK. There may also be occasional planned out-of-hours work for project implementations, with support from the wider team.

What You’ll Be Doing

• Responding to first and second-line support tickets and resolving issues across hardware, software, Microsoft 365, devices and networks
• Setting up, configuring and supporting Microsoft 365 Modern Workplace environments
• Supporting Microsoft Azure, Entra ID, Intune and Windows environments under the guidance of senior engineers
• Assisting with networking equipment, firewalls and wireless solutions
• Following security best practice across identity, devices, email, cloud services and networks
• Troubleshooting methodically, documenting your work and escalating complex issues with clear, useful information
• Building positive customer relationships and communicating clearly with technical and non-technical users