We are looking for a passionate professional who thrives in communication and customer support, with a keen enthusiasm for technology. You will be ready to deliver innovative and exceptional service in payment management. This is a fantastic opportunity to work with Navita Connect, one of our leading products in the market!
Responsibilities:
- Customer Support via Service Now: Respond to support tickets and meet the SLAs established by the client.
- Interface Between Client and Provider: Handle requests for activation/cancellation of service queues, ownership changes, international roaming activations, device requests and transfers, physical inventory management, portability requests, and data plan adjustments.
- Inventory Control: Maintain oversight of lines and SIM cards, physical devices, and manage device maintenance.
- Clarifying Inquiries: Guide users on report extraction and system usage, as well as address questions regarding services and invoices.
- Payment Management: Oversee all stages of the payment process, from invoice availability to payment confirmation, including extension requests and entering invoices into the client's ERP system.
- Monitoring Payment Flow: Track the invoice approval process and notify responsible parties in cases of delays or non-payments. Additionally, request the Debit Map from providers when necessary.
Requirements:
- Educational Background: Bachelor’s degree in Administration, Information Technology, or related fields.
- Payment Management Experience: 3 to 4 years of experience in managing and processing payments.
- Customer Service Experience: Proven experience in customer support, ensuring efficient and high-quality assistance.
- Telecom Sector Experience: Professional familiarity with telecommunications products and services.
- Advanced Excel Skills: Proficient in Excel for data analysis, control, and reporting.
- Ticketing Systems Experience: Experience with ticket management systems, ensuring quick and effective responses.
- ERP Knowledge: Experience with ERPs such as SAP, Oracle, or similar systems to optimize process and payment management.
About Us
As a dynamic and publicly traded Canadian enterprise (TSX: ENGH), we're not just about software solutions; we're crafting the future of remote work, visual computing, and cutting-edge communications for the next generation of software-defined networks. If you're ready to break free from the mundane, join us on this exciting journey! Discover more about Enghouse here and get ready to be part of something extraordinary.
We appreciate the enthusiasm of all applicants, and while we thank you for your interest, only those selected for an interview will be contacted. Enghouse is proud to be an equal-opportunity employer, ensuring that all applicants are considered without discriminat