remote
Java Technical Support Engineer - Remote Work - BairesDev
Technical Support Engineer
Mid-Level Technical Support Engineer specializing in Java applications, incident response, and system monitoring to ensure high availability and performance.
About the role
Key Responsibilities
- Provide technical support coverage during business hours and respond to system alerts.
- Monitor application performance and troubleshoot issues in Java-based systems.
- Document incidents and solutions to enhance knowledge sharing across teams.
- Collaborate with development teams to identify root causes and implement improvements.
- Participate in process enhancement initiatives to streamline support operations.
Requirements
- Experience with Java development and troubleshooting in production environments.
- Familiarity with incident response processes and system monitoring tools.
- Strong problem-solving and analytical thinking skills with attention to detail.
- Excellent communication abilities to document and explain technical issues clearly.
- Advanced proficiency in English for effective collaboration in a global team.
Skills
javatroubleshootingincident responsesystem monitoringtechnical documentation