onsite
IT Technical Support Specialist - Playtech
Software Engineer
Provide first‑line IT support, resolve hardware, software and network issues, and maintain user accounts using Windows Server, Active Directory and Office 365 tools.
About the role
Key Responsibilities
- Deliver prompt technical assistance to internal users via phone, email, and remote tools.
- Diagnose and resolve hardware, software, and network connectivity problems on Windows workstations and laptops.
- Manage user accounts, permissions, and group policies in Active Directory and Office 365.
- Create, update, and close tickets in the designated ticketing system while maintaining accurate documentation.
- Assist with the deployment, configuration, and patching of operating systems and standard business applications.
- Collaborate with senior IT teams on escalated incidents and contribute to knowledge‑base articles.
Requirements
- 2+ years of experience in IT support or help‑desk environments.
- Strong knowledge of Windows Server, Active Directory, and Office 365 administration.
- Proficiency in network troubleshooting (TCP/IP, DNS, VPN) and basic hardware repair.
- Experience with ticketing systems (e.g., ServiceNow, JIRA) and scripting using PowerShell.
- Excellent communication skills and ability to work independently in a fast‑paced environment.
Skills
windows serveractive directory