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IT Technical Support Engineer - Fidel technology solutions pvt ltd
Software Engineer
Provide end‑to‑end technical support, troubleshooting hardware, software, and network issues while managing incidents, onboarding users, and ensuring security compliance across Windows, macOS, and Linux environments.
About the role
Key Responsibilities
- Diagnose and resolve complex hardware failures on desktops and servers, as well as software and network connectivity problems (Wi‑Fi, VPN, DNS).
- Install, configure, and upgrade operating systems (Windows, macOS, Linux) and business applications such as Microsoft 365.
- Manage the full incident lifecycle using ticketing platforms like Jira Service Desk and ServiceNow, ensuring timely resolution or escalation.
- Onboard new employees by provisioning accounts in Active Directory, setting up devices, and delivering technical orientation.
- Monitor systems for security and compliance, applying patches and enforcing policies to protect corporate assets.
Requirements
- Strong experience troubleshooting hardware, Windows, macOS, and Linux operating systems.
- Proficiency with Active Directory account management and Microsoft 365 administration.
- Hands‑on experience using ticketing tools such as Jira Service Desk or ServiceNow.
- Solid understanding of networking concepts, including VPN, DNS, and Wi‑Fi.
- Excellent communication skills and ability to work independently in a fast‑paced environment.
Skills
linuxactive directoryservicenow