IT Technical Account Manager - Pacific Office Automation
Software Engineer
Lead a portfolio of clients as a trusted technical advisor, aligning IT strategy with business goals and driving satisfaction through proactive support and managed services.
About the role
Key Responsibilities
Serve as the primary technical liaison for assigned clients, ensuring their IT environments are optimized and aligned with business objectives.
Collaborate with Sales Engineers, Helpdesk, Onboarding, and Project Delivery teams to deliver seamless, end‑to‑end managed IT services.
Provide proactive guidance on technology upgrades, security best practices, and infrastructure improvements.
Monitor service performance, analyze trends, and recommend enhancements to improve reliability and client satisfaction.
Act as a trusted advisor, translating technical concepts into business value for executive stakeholders.
Requirements
Proven experience in IT service management or technical account management within a managed services environment.
Strong communication and stakeholder‑management skills, with the ability to translate technical details into business outcomes.
Hands‑on knowledge of IT infrastructure, cloud services, and security best practices.
Demonstrated ability to manage multiple client accounts and deliver measurable improvements.