Essential Duties and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.
- Plan, implement and maintain data communication networks, Internet and firewall equipment.
- Ensures the availability of the corporation’s worldwide network architecture and has responsibility for architecting, implementing and administering Local Area Networks (LAN), Wide Area Networks (WAN), Internet networking and network security
- Design network operations and resources by translating requirements into hardware/software recommendations
- Monitor and analyze network health and bandwidth utilization; makes recommendations upon analysis to ensure cost-effective communication environment solutions;
- Researching alternative solutions; preparing proposals; analyzing cost-effectiveness; presenting concepts
- Manage network performance by conducting capacity planning, network modeling, traffic analysis, forecasting, and provisioning;
- Maintain data communication networks, Internet and firewall equipment.
- Assist with escalated helpdesk networking issues.
- Keep current of emerging trends in networking and communication technologies
- VMware configuration, management, & trouble shooting of VM units.
- Active Directory Configuration and Maintenance (including GPO administration)
- Microsoft Exchange Office365 and PowerShell
- Mimecast Spam Administration and Certificate Management
- Maintain and manage Microsoft Azure, IBM SAN Storage and Remote Desktop environments
- Participates in on-call rotation
- Work directly with end users to resolve support issues within Service-Now
- Monitor quality of ticket handling and closure processes to ensure a high level of service is maintained
- Maintains and continuous improvement of processes, standards, policies, working methods, and tools using ITIL best practices
- Maintain and manage IBM Power Servers
- Maintain and document new system process
- Evaluate ever-changing technologies as they relate to company goals and needs
Competencies: To perform the job successfully, an individual should demonstrate the following.
Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.