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Role Overview The IT Systems Engineer II will be a key contributor to the IT Operations team, responsible for designing, automating, and managing scalable IT infrastructure and cloud environments. This role requires deep technical expertise in automation, IT Infrastructure and DevOps practices, cloud engineering (AWS/GCP), coupled with excellent communication and collaboration skills. The ideal candidate will have at least 8 years of experience in IT infrastructure, automation, and systems engineering — capable of bridging the gap between IT operations, cloud technologies, and engineering teams to drive operational excellence.
Responsibilities
- Support and maintain scalable and secure IT infrastructure across cloud (GCP/AWS) and on-prem environments.
- Ensure high availability and performance of internal IT systems, applications, and collaboration tools.
- Automate provisioning, monitoring, and maintenance processes using modern scripting and orchestration tools.
- Manage identity, access, and device management solutions ensuring compliance and security.
- Automate repetitive IT and operational tasks using Python, PowerShell, or Bash.
- Develop and maintain Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or CloudFormation.
- Build and manage CI/CD pipelines for infrastructure and application deployments.
- Collaborate with development and security teams to optimize DevOps workflows and improve deployment reliability.
- Manage and optimize workloads in AWS and GCP environments, ensuring cost efficiency (FinOps alignment).
- Implement cloud security best practices in alignment with organizational compliance standards.
- Troubleshoot complex issues in multi-cloud or hybrid environments.
- Drive automation for provisioning, scaling, and monitoring of cloud resources.
- IT Support & Collaboration Tools
- Provide Tier 3-level support for critical IT systems and escalations.
- Manage enterprise collaboration platforms (e.g., Google Workspace, Slack, Zoom, Atlassian Suite, CI/CD tools etc.).
- Ensure seamless integration between IT tools, systems, and internal applications. • Work closely with global IT teams to maintain consistent service delivery and user satisfaction.
- Security & Compli