IT Systems & Services Intern

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car , a Woolly Mammoth’s Skeleton , Lady Gaga's Jumpsuit or Usain Bolt’s running shoe , we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

About the role

As an IT Support intern you will gain experience and knowledge about how an IT team operates within a business.  You’ll have the opportunity to work with all kinds of stakeholders from various areas within the organisation; both technical and non-technical.  You will gain knowledge on the employee lifecycle from the perspective of a support function of an organisation and how we impact overall productivity.

This role is for a fixed term of 6 months with the possibility of being hired as a full-time employee.

What you will do / be involved in:

End-user Support :

• Serve as first point of contact for technical support, managing and resolving day-to-day IT issues
• Coordinate with senior team members for complex problem resolution
• Document solutions and share knowledge with end-users

Device Management and Lifecycle:

• Execute end-to-end laptop provisioning and configuration
• Manage hardware logistics and inventory tracking
• Handle employee technology onboarding, including account creation and system setup
• Coordinate equipment returns and account closures during offboarding
• Maintain accurate documentation of all processes

What you’ll bring to the role:

• Enrolled in a Dutch University for the duration of your internship
• Good communication skills - verbal and written
• Positive customer service skills with the ability to make people feel validated
• Willingness to support where needed
• Curious mindset and willingness to to learn new things
• Ability to ask questions when to get a better understanding
• Willingness to share information and teach people how issues were resolved
• Hands on approach to tasks
• Detail oriented in all things you do
• Basic technical skills / understanding of technical terms
• Ability to find information to help troubleshoot technical issues
• Knowledge or previous experience of using Apple lapto