Systems Engineer
Senior IT Systems Administrator responsible for evolving Aero’s technology infrastructure, including corporate cybersecurity, identity solutions, device fleet oversight, SaaS administration, and internal technical support, partnering closely with leadership to ensure operational excellence.
ABOUT AERO
Aero is a premium private aviation company redefining the charter flight experience. We combine white-glove concierge service with cutting-edge technology to deliver seamless, personalized travel. Our team is lean, fast-moving, and deeply committed to operational excellence.
ABOUT THIS ROLE
You will own and evolve the technology infrastructure that keeps Aero running — corporate cybersecurity, identity, device fleet, SaaS administration, and internal technical support. As the company’s primary IT leader, you will operate as a senior individual contributor partnering with Leadership, People Ops, and Ground & Flight Operations. This is not a ticket-queue role; we need someone proactive who can shape strategy and execute hands-on.
RESPONSIBILITIES
Identity, Access & Security
• Administer Google Workspace as our core identity platform — user lifecycle, SSO, context-aware access, and audit logging.
• Implement and manage device trust policies and conditional access rules.
• Detect, investigate, and mitigate security events (phishing, account compromise, unauthorized device access), including coordinating company-wide communications with leadership.
• Evaluate and operate security tooling: VPN, firewalls, antispam, and anti-malware.
Device & Endpoint Management
• Manage the full device lifecycle for MacBooks, iPads, iPhones, Windows machines, and peripherals: procurement, configuration, deployment, repair/replacement, and decommissioning.
• Operate Apple device management (Apple Business Manager, MDM profiles and scripts, managed Apple IDs); publish applications and updates to device groups.
SaaS & Vendor Management
• Administer core business platforms including Slack, Asana, and Metabase enterprise subscriptions.
• Evaluate third-party integrations and API access; review NDAs and access-level requirements for external agencies and vendors.
• Partner with Finance to track software spend, analyze trends by department, and build the annual software budget.
Onboarding & Offboarding
• Own user provisioning and deprovisioning across Google Workspace and all SaaS platforms.
• Coordinate device shipments and tech onboarding emails (with setup instructions and tracking) for new hires alongside HR.
• Maintain a unified inventory of company assets — devices and software licenses — tracking assignment, availability, and retrieval/decommissioning when employees depart.
Support & Office Infrastructure
• Serve as the primary point of contact for internal tech support via Slack, email, or the ticket system: account access, password resets, email configuration, and app connectivity.
• Manage shared mailboxes, service accounts, and Google Groups with appropriate security controls.
Posted June 23, 2026