IT Support Team Lead - Channable

Your impact:

You will be the strategic bridge who translates business needs into reliable IT solutions.  Together with a skilled team of 3 IT Engineers, you will plan and set the future tracks of our IT infrastructure and collaborate with our DevOps team to ensure a secure, reliable, and scalable IT environment.

In this role, you will support the people behind Channable; your mission is to maintain our internal workspace and assist our employees; it does not involve supporting our clients.

What you bring to the team:

You’re fluent in the English language as well as "business" to "tech" and can translate vice versa

You have at least 5+ years of experience within the area of IT and at least 2+ years of experience in a supervisory role

You have deep knowledge of Windows and MacOS environments, including troubleshooting hardware and software issues

Solid coordination, communication, and crisis management skills

Good understanding of common Security & Compliance practices

What you will do:

Plan, delegate, and prioritize our general IT workload

Mentor and coach team members, providing performance feedback and identifying opportunities for professional development and skill building

Dive into technical challenges alongside the team

Keep a good overview of our automations and make sure information is well documented

Support & plan the rollout of new tools, devices, and processes, ensuring smooth adoption by our end-users

Liaise on issues with large(r) impact with team members, departments, and stakeholders

Planning and reviewing OKRs

Manage relationships with external IT vendors and service providers, ensuring contracts meet organizational needs and cost objectives

Who are you?

You are a people-oriented individual who helps others with an open and approachable attitude

You enjoy working with modern technologies and are not afraid of learning some new tricks

You are pragmatic and empathic towards your team members and other stakeholders

You have a proactive mindset, looking for recurring issues and opportunities to improve the user experience

You bring some experience with Project- and Service management

You are not afraid of tackling larger projects and know how to break them down into smaller, achievable milestones

You have experience with structuring/restructuring teams to improve efficiency and ensure the right talent is in the right "gear" for the best output.

You have an eye for improving workflows and processes to eliminate friction and waste .

Bonus points for:

Experience with any of the listed applications:

Github

Hubspot

1Password

JumpCloud

Google Cloud / Workspace

Torii

Linux, iOS, Android

Scripting languages (PowerShell / Bash)

Any relevant certifications