remote
IT Support Representative - King Living
Systems Engineer
Provide frontline technical support for a global organization, handling hardware, software, and network issues while delivering excellent service to keep employees productive and connected.
About the role
Key Responsibilities
- Serve as the first point of contact for all IT incidents and service requests across the enterprise.
- Troubleshoot and resolve hardware, operating system (Windows/macOS), and software issues, including Office 365 applications.
- Manage user accounts, permissions, and authentication in Active Directory and related identity services.
- Diagnose and remediate network connectivity problems, Wi‑Fi, and VPN access.
- Document resolutions and maintain accurate records in the ticketing system, ensuring timely closure and knowledge‑base updates.
Requirements
- Proven experience in a help‑desk or IT support role, preferably in a multinational environment.
- Strong knowledge of Windows and macOS operating systems, hardware components, and peripheral devices.
- Hands‑on experience with Active Directory, Office 365 administration, and basic networking concepts.
- Excellent communication skills and a customer‑focused attitude.
- Ability to prioritize multiple tickets, work independently, and collaborate with senior IT teams.