IT Support / Operations Engineer - baseten

Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production.

We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products.

THE ROLE

We are looking for an NYC-based IT Support / Operations Engineer to join Baseten

as we continue to scale our IT team. In this role, you will play a critical part in

bringing our technical support entirely in-house to provide a seamless, high-touch

experience for all Baseten employees.

As we continue to scale, you will be the primary point of contact for

day-to-day

technical issues, allowing you to have a direct impact on our team's productivity

and overall office environment. This position is ideal for a hands-on problem

solver who enjoys a mix of hardware and software troubleshooting, user lifecycle

management, and maintaining the physical IT infrastructure of a modern office.

While you will focus heavily on elevating our internal support standards, you will

also assist with systems administration and workflow automation as our company

evolves. This is a hybrid role based out of our San Francisco office, following our

standard policy of three days per week in-person to ensure our physical office

and AV systems remain high-performing and reliable.

RESPONSIBILITIES

• Serve as the escalation point for

day-to-day

technical support, diagnosing and

resolving hardware and software issues across our Mac and Windows fleet

• Manage user lifecycle administration including provisioning, deprovisioning,

and access management across all systems and services

• Own the IT onboarding experience for new employees — from laptop setup

and account configuration to a smooth first-day experience

• Maintain and continuously improve office IT infrastructure to ensure a reliable,

high-performing environment for all employees

• Build and maintain a knowledge base of self-serve resources to reduce ticket

volume and empower users

• Manage IT asset procurement, inventory tracking, and vendor relationships
• Support new office buildouts and contribute to broader workplace IT planning

as we scale

• Identify opportunities to automate workflows and eliminate inefficiencies

across IT operations