onsite
IT Support Engineer Tier 3 - Webcode Studios LLC
Systems Engineer
Senior on‑site IT Support Engineer responsible for troubleshooting and maintaining Windows and Linux environments, networking, virtualization, and cloud services. Works closely with senior administrators to resolve complex issues and support web development operations.
About the role
Key Responsibilities
- Diagnose and resolve advanced technical issues across Windows Server, Linux, and network infrastructure.
- Manage and troubleshoot virtualized environments (VMware/Hyper‑V) and cloud services (AWS).
- Collaborate with web development and senior systems teams to implement solutions and improve system reliability.
- Document troubleshooting steps, create knowledge base articles, and provide user training as needed.
- Monitor system performance, perform preventive maintenance, and recommend upgrades.
Requirements
- Proven experience with Windows Server and Linux administration.
- Strong networking knowledge (TCP/IP, DNS, DHCP, VPN).
- Hands‑on experience with virtualization platforms and AWS services.
- Proficiency in scripting (PowerShell, Bash) for automation.
- Excellent problem‑solving, communication, and time‑management skills.
Skills
windows serverlinuxaws