remote
IT Support Engineer - Opus 2 International
Systems Engineer
IT Support Engineer delivering expert end‑user assistance across a global environment, managing tickets, troubleshooting hardware and software issues, and maintaining system health with Windows and Active Directory expertise.
About the role
Key Responsibilities
- Provide first‑line support to end users via the service desk ticketing system, ensuring timely resolution and adherence to established policies.
- Diagnose and resolve hardware, software, and network issues for both remote and onsite users.
- Monitor and maintain internal IT environments, proactively identifying and addressing potential problems.
- Collaborate with global IT Support Engineers to share knowledge and improve support processes.
- Assist with Active Directory management, user account provisioning, and access control.
Requirements
- Proven experience in IT support or help desk roles.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Desk).
- Strong communication skills and a customer‑focused attitude.
- Ability to work independently and as part of a global team.