onsite
IT Support Engineer - North East Scotland College
Systems Engineer
Provide first and second line support for staff across multiple campuses, resolving technical issues at first contact, managing tickets, and collaborating with senior teams to maintain high service levels.
About the role
Key Responsibilities
- Deliver 1st and 2nd line support for staff queries across Windows and Linux environments.
- Resolve incidents at first contact or appropriately escalated to specialist teams.
- Maintain accurate ticket records and follow up to ensure timely resolution.
- Assist with hardware and software deployments, including laptops, printers and mobile devices.
- Collaborate with network and security teams to troubleshoot connectivity and access issues.
Requirements
- Strong customer focus with excellent communication skills.
- Proven analytical and problem‑solving abilities in a fast‑paced support environment.
- Experience with ticketing systems (e.g., ServiceNow, JIRA) and remote support tools.
- Basic knowledge of networking concepts and Windows/Linux administration.
- Ability to work independently and as part of a team across multiple campuses.