IT Support Engineer - Mirantis

Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment—on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy. https://www.mirantis.com/

Mirantis is seeking an IT Support Engineer to be the on-site IT presence at our Campbell, CA headquarters.

This is a fully on-site role — not hybrid or remote — responsible for supporting employees in the office and providing remote support to users during US business hours.

You'll be the person people walk up to when something isn't working, and the one who keeps the HQ running smoothly day to day.

The role covers the breadth of end-user IT: laptops and devices, onboarding and offboarding, conference-room and AV support, asset and inventory management, and the SaaS/account access employees rely on to do their jobs. You won't be setting IT strategy or owning the platforms outright — instead, you'll follow our established policies and practices and lean on a distributed IT team, handling the hands-on, in-person work that a remote team can't. From time to time this includes acting as local remote-hands for the network and infrastructure teams — most often for gear in the office, and occasionally, on an exceptional basis, at a nearby datacenter.

Strong communication skills matter here. A significant part of the role is supporting executive users and responding quickly and calmly to urgent requests, so we're looking for someone approachable, dependable, and comfortable being the friendly, competent face of IT at HQ. You'll work closely with our remote IT colleagues, escalate cleanly when needed, and make sure on-site needs are met without dropping the ball.

Key Responsibilities

End-User Support: Serve as the on-site point of contact for IT support at HQ, and provide remote support to users during US business hours. Troubleshoot and resolve hardware, software, and access issues across laptops, peripherals, everyday business applications, and SaaS/productivity tools (e.g., Google Workspace) — handling account access and permissions per established policies and escalating to the appropriate teams when needed.