remote
IT Support Engineer - MAAC - Maya Academy of Advanced Cinematics
Systems Engineer
IT Support Engineer providing hands‑on troubleshooting, hardware and software installation, and network support for a creative institute, ensuring reliable IT operations and user proficiency across Windows and macOS platforms.
About the role
Key Responsibilities
- Diagnose and resolve hardware, software, and network issues for staff and students.
- Install, configure, and maintain computer systems, printers, and peripheral devices.
- Provide remote and on‑site support, including troubleshooting of Windows and macOS environments.
- Document solutions and maintain an up‑to‑date knowledge base for recurring problems.
- Conduct user training sessions to improve IT literacy and reduce support tickets.
Requirements
- Proven experience in IT support or help desk roles.
- Excellent communication skills and a customer‑focused attitude.
- Ability to work independently and manage multiple support requests simultaneously.
Skills
customer supportcommunicationproblem solving