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IT Support Engineer L1 / Front Desk Engineer - SRM Technologies
Systems Engineer
Entry‑level IT Support Engineer delivering first‑line assistance for end‑user hardware, software, and network issues, leveraging Windows, macOS, Linux, Active Directory, VPN, Teams, Wi‑Fi, and ticketing systems to ensure seamless operations.
About the role
Key Responsibilities
- Provide first‑level (L1) support for hardware, software, operating systems, printers, scanners, and peripheral devices.
- Log, categorize, prioritize, track, and resolve incidents and service requests through the ticketing system.
- Perform basic troubleshooting for desktops, laptops, applications, email, Teams, VPN, Wi‑Fi, and network connectivity issues.
- Escalate unresolved issues to the IT Infrastructure SME following the defined escalation process.
- Provision and configure new endpoints, including OS installation, application deployment, and security baseline setup.
- Maintain inventory of hardware and software assets, ensuring accurate records and compliance.
Requirements
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Experience with Active Directory, VPN, Teams, and Wi‑Fi troubleshooting.
- Proficiency in using ticketing systems such as ServiceNow or similar.
- Excellent communication and customer‑service skills.
- Ability to work independently and as part of a collaborative team.
Skills
linuxactive directory