IT Support Engineer - II - iConvergenceSolutions

rimary Responsibilities Technical Support & Operations Provide Level 1/2 support for desktops, laptops, Zebra printers, Android/iOS devices, and other endpoints. Guide and support associates in day-to-day operational processes, especially around shipping and logistics tools. Resolve workstation and software issues, including installation, upgrade, and maintenance of systems. Document troubleshooting procedures and provide knowledge materials for end-users. Participate in an on-call rotation, which may include occasional weekend shifts. Infrastructure & Network Management Design, implement, and maintain secure, scalable IT infrastructure systems. Deploy and manage physical, virtual, and cloud server environments. Configure and troubleshoot LAN/WAN, VPNs, switches, routers, firewalls, and wireless access points. Collaborate with other IT teams to install and resolve infrastructure and system-related requirements. Server, Cloud & Automation Manage Windows and Linux servers along with AWS, Azure, or Google Cloud environments. Perform patch management and system updates across environments. Use scripting languages (e.g., PowerShell, Python) to automate repetitive tasks and enhance efficiency. Backup, Recovery & Security Develop, test, and maintain backup and disaster recovery procedures. Ensure adherence to corporate security policies and implement network protection protocols. Conduct regular system audits, vulnerability assessments, and monitor system health via tools (e.g., Zabbix, Nagios). Who we are looking for Highly self-motivated, energetic, and proactive, with a strong passion for ideas and technology, and an insatiable curiosity to stay ahead of industry trends. Decisive and results-driven, consistently maintaining a positive and optimistic attitude when faced with challenges. Proven track record of successfully delivering projects, demonstrating a deep understanding of customer needs, technology solutions, quality standards, time-to-market, and budget management. Extensive experience with Agile methodologies, from strategic roadmap planning to effective delivery and execution. Strong communicator with excellent coordination, organizational, and interpersonal skills, adept at fostering team collaboration. Exceptional critical thinking, analytical, and problem-solving capabilities, with a knack for quickly identifying solutions to complex issues. Demonstrated success in working effectively with diverse, globally distributed teams, ensuring seamless collaboration and project success. Qualifications Bachelor’s Degree in Computer Science, MS preferred. Minimum 4+ years of professional experience in IT Support & Operation Frameworks, including ITIL Frameworks, IT Service Lifecycle Management(Incident, Problem, Change, and Service Level Management, etc.), and IT Infrastructures, including Physical, Virtual, and Cloud-based Infrastructure. Excellent knowledge and expertise in Agile/Scrum project management methodologies, resource management, and change management practices. Demonstrated ability to thrive under pressure, delivering solutions to diverse and evolving needs. Fluent in written and spoken English.