remote
IT Support Engineer I - Amazon.com
Systems Engineer
Entry‑level IT Support Engineer delivering high‑quality hardware, OS, and application support across multiple sites, leveraging Windows, Linux, networking, and remote troubleshooting skills to maintain operational excellence.
About the role
Key Responsibilities
- Provide first‑line support for computer hardware, operating systems, and enterprise applications across defined geographic sites.
- Troubleshoot and resolve straightforward technical issues using remote tools and on‑site visits as needed.
- Document incidents, solutions, and workarounds in the ticketing system to ensure accurate knowledge base updates.
- Collaborate with cross‑functional teams to implement and test technical solutions that improve service reliability.
- Participate in on‑call rotations and respond to high‑priority incidents to maintain continuous operations.
Requirements
- Strong foundational knowledge of Windows and Linux operating systems.
- Experience with networking concepts (TCP/IP, DNS, DHCP) and basic troubleshooting.
- Proficiency in remote support tools and ticketing systems.
- Excellent communication skills and a customer‑focused mindset.
- Ability to work independently and as part of a collaborative team in a fast‑paced environment.