IT Support Engineer, EMEA

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

The Workplace Technology Team

This role joins the Business Technology organization and plays a critical part in realizing our vision to accelerate the delivery of business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do. We enable the broader Business Technology organization in the mission to “Accelerate Okta’s Scale and Growth”. We work on challenging problems, are data-driven, and always focus on the employee experience.

Our Workplace Technology Support Engineers help ensure we provide world-class dynamic technology support for our employees and our spaces. In this role, you will be responsible for helping to facilitate our new employee onboarding, quickly resolving employee IT issues and developing a strong customer-first mindset. You will be part of a globally distributed onsite support team that provides IT support for our employees and maintains in-office technologies.

What you’ll be doing:

1: Onsite & Remote IT Support

Primarily provide onsite IT support to employees across all worker types and levels through walk-ups, desk-side assistance, tickets, Slack, and email.

Provide remote technical support as needed, especially during low onsite support volume or based on business requirements.

Troubleshoot and resolve issues related to Windows, macOS, VPN, email, Zoom, collaboration tools, and access-related concerns.

Maintain a high level of customer service, professionalism, and proactive communication in all employee interactions.

Adapt to changing schedules, shifts, and operational requirements based on business needs.

2: Onboarding & Offboarding Support

Support onboarding activities by assisting with hardware setup, access provisioning, and employee readiness.

Provide remote onboarding support on demand, including shipment coordination, setup guidance, and remote troubleshooting.

Support offboarding audit tasks independently or in collaboration with global support teams to ensure compliance and asset recovery.

3: Incident & Operational Management

Monitor and manage incidents and service requests through ServiceNow or equivalent ITSM platforms while ensuring SLA adherence.

Handle user account management activities such as password resets, access provisioning, and group membership updates.

Escalate complex technical issues to appropriate teams and follow through until resolution