onsite
IT Support Engineer - Dbrains Infosystem
Systems Engineer
Provide first‑line technical support by diagnosing and resolving hardware, software, and network issues, managing tickets, onboarding users, and maintaining system uptime using Windows, macOS, Linux and networking knowledge.
About the role
Key Responsibilities
- Diagnose and resolve hardware, software, and network problems for end‑users across Windows, macOS, and Linux platforms.
- Manage incident tickets from creation to closure, ensuring timely communication and documentation.
- Install, configure, and update operating systems, applications, and peripheral devices.
- Perform user onboarding and off‑boarding, including account provisioning, device setup, and access rights management.
- Monitor network connectivity, troubleshoot protocol issues, and coordinate with senior network staff for complex outages.
- Maintain accurate inventory of hardware assets and ensure compliance with IT policies.
Requirements
- Proven experience with Windows, macOS, and Linux desktop environments.
- Strong knowledge of TCP/IP, DNS, DHCP, and other common network protocols.
- Hands‑on expertise in hardware troubleshooting and software installation.
- Familiarity with ticketing systems (e.g., ServiceNow, JIRA) and ITIL‑based incident management.
- Excellent communication skills with the ability to explain technical concepts to non‑technical users.