IT Support Engineer - ClearBalance HealthCare

Key Responsibilities

• Serve as the primary point of contact for help desk tickets, diagnosing and resolving day‑to‑day technical issues for end users.
• Provision, configure, and support endpoints (desktop, laptop, mobile) and business applications across Windows and Linux platforms.
• Coordinate hardware and software procurement, track lifecycle of IT assets, and maintain accurate inventory records.
• Document troubleshooting steps, create knowledge base articles, and contribute to continuous service improvement initiatives.
• Collaborate with senior engineers to implement and maintain reliable IT operations and security best practices.

Requirements

• Proven experience in help desk or technical support roles, with strong customer‑service orientation.
• Hands‑on knowledge of Windows and Linux operating systems, networking fundamentals, and common business applications.
• Experience with software asset management tools and hardware lifecycle management.
• Excellent problem‑solving skills, ability to document processes clearly, and a proactive approach to service improvement.