IT Support Engineer - Br Dge

Location: Remote-first, with occasional travel to our Edinburgh office for essential hands-on hardware and network maintenance.

Contract : Permanent, Full Time (35hrs/week)

About BR-DGE

BR-DGE is an award-winning FinTech founded in Edinburgh, powered by a high-performing, remote-first team across the UK and beyond. Our platform gives e-commerce and technology businesses the freedom and flexibility to redefine how they handle payments.

Since 2018, we’ve been pioneers in payment orchestration, enabling enterprise brands to optimise their infrastructure and create frictionless digital experiences. From travel giants to household retail names, our global customer base is growing fast, supported by world-class partners like Visa and Worldpay. The journey so far has been incredible, but we’re just getting started. We are looking for exceptional talent to join us as we continue to scale the business.

About this role

We’re looking for an IT Support Engineer to join our team and ensure our people, tools, and spaces stay connected and productive. You’ll be the first point of contact for day-to-day IT support across the company, helping to make sure everyone has what they need to do their best work. In this role, you will work closely with People Operations and Engineering to support and empower our growing team.

What you’ll be doing

• Frontline Operational Support: Act as the primary point of contact for day-to-day user support, managing requests efficiently through to completion.
• JML Lifecycle Execution: Own the IT Joiner, Mover, Leaver (JML) lifecycle, ensuring all core access is securely granted on Day 1.
• Office Tech Management: Maintain our Edinburgh HQ office tech, including network infrastructure (Wi-Fi, LAN), conference room AV setups, and ISP coordination.
• Endpoint Management & Security: Maintain an accurate inventory of corporate endpoints, support both Apple and Windows operating systems, deploy security patches, and report on security posture.
• Identity and License Governance: Manage user provisioning based on a centralised RBAC framework, while actively tracking and reclaiming unused or abandoned software licenses.

What we’re looking for

This role is for an IT professional who wants to shape our workplace operations. We are looking for someone who balances a process-driven, security-first mindset with a proactive, collaborative approach to problem-solving.

Essential Experience

• Proven experience in an internal IT Operations, Systems Admin, or advanced IT Support role, ideally within a scaling or high-growth tech environment.
• Comfortable managing a multi-OS environment (both macOS and Windows) using MDM platforms alongside.
• Solid understanding of core networking infrastructure (Wi-Fi/LAN) and automated endpoint deployment.