onsite
IT Support Engineer - AutoProtect
Systems Engineer
IT Support Engineer delivering first and second‑line assistance for hardware, software, and network issues, managing service desk tickets, and administering Microsoft 365, Active Directory, and Azure AD environments to keep users productive and secure.
About the role
Key Responsibilities
- Provide first and second‑line support for hardware, software, network, and user issues across the organization.
- Manage and resolve service desk tickets within agreed SLAs using a ticketing system.
- Administer Microsoft 365, Active Directory, and Azure AD/Entra ID, including user account creation, permission management, and password resets.
- Support onboarding, offboarding, and role changes for employees, ensuring secure access and compliance.
- Collaborate with IT teams to troubleshoot and resolve complex technical problems and improve support processes.
Requirements
- Proven experience in IT support or help desk roles, preferably in a corporate environment.
- Strong networking fundamentals and experience troubleshooting connectivity issues.
- Excellent communication skills and a customer‑focused attitude.
- Ability to work independently and manage multiple priorities in a fast‑moving environment.