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IT Support Engineer - Aspire Technology Solutions
Systems Engineer
Provide first‑line technical support for Windows environments, Office 365, and networking, resolve incidents, and ensure smooth operation of managed IT services for enterprise clients.
About the role
Key Responsibilities
- Deliver prompt first‑line support for Windows desktops, servers, and Office 365 applications, diagnosing and resolving incidents.
- Manage user accounts, groups, and permissions in Active Directory and Azure AD.
- Configure, monitor, and troubleshoot network connectivity, VPN, and firewall issues.
- Utilize ticketing systems to log, prioritize, and track service requests, ensuring SLA compliance.
- Develop and maintain PowerShell scripts to automate routine tasks and improve efficiency.
- Collaborate with senior engineers to escalated problems and contribute to knowledge‑base documentation.
Requirements
- Proven experience in IT support or help‑desk roles, preferably within a managed services environment.
- Strong knowledge of Windows Server, Active Directory, Office 365, and networking fundamentals.
- Hands‑on experience with VPN technologies, firewalls, and basic routing.
- Familiarity with ticketing platforms (e.g., ServiceNow, JIRA) and scripting using PowerShell.
- Excellent communication skills and a customer‑focused attitude.
Skills
windows serveractive directory