remote
IT Support Associate II - Amazon.com
Systems Engineer
IT Support Associate II delivers technical assistance across multiple channels, managing hardware and software lifecycles while ensuring seamless user experiences for a large, multi‑site workforce.
About the role
Key Responsibilities
- Provide technical support via ticketing systems, in‑person help, and remote sessions for a diverse, multi‑site user base.
- Diagnose and resolve hardware, software, and network issues across Windows and Linux environments.
- Manage device lifecycle: onboarding, imaging, asset tracking, and decommissioning.
- Collaborate with cross‑functional teams to implement infrastructure improvements and best practices.
- Document solutions and maintain knowledge base articles to improve support efficiency.
Requirements
- Proven experience in IT support, troubleshooting, and user assistance.
- Experience with remote support tools, ticketing systems, and asset management platforms.
- Excellent communication skills and a customer‑centric mindset.
- Ability to work independently and prioritize tasks in a fast‑paced environment.