remote
IT Support Apprentice - JBC Skills Training Ltd
Systems Engineer
Entry‑level IT Support Apprentice role offering hands‑on experience with helpdesk ticketing, remote troubleshooting, and client support across Windows and Linux environments. Ideal for those starting a career in managed services.
About the role
Key Responsibilities
- Deliver first‑line IT support to clients via phone, email and remote tools.
- Log, prioritize and resolve support tickets using the helpdesk system.
- Assist in troubleshooting hardware, software and network issues for end‑users.
- Escalate complex problems to senior engineers and follow up to ensure resolution.
- Maintain accurate documentation of incidents, solutions and client interactions.
Requirements
- Strong communication skills and a customer‑focused attitude.
- Basic understanding of Windows and Linux operating systems.
- Willingness to learn and adapt to new technologies and processes.
- Ability to work independently and as part of a team in a fast‑paced environment.
Skills
customer supportcommunicationproblem solving