IT Support Analyst II

Role Overview

Provide Tier 2 support for IT projects, including system upgrades, application testing, and routine OS updates. Troubleshoot and resolve user issues across desktops, mobile devices, conferencing tools, and VPN, escalating to Tier 3 or Engineering as needed.

What You Will Do

Manage user access, onboarding/offboarding activities, and assist with documentation of planned downtimes or service interruptions. Maintain device upkeep, coordinate hardware repairs and replacements, and uphold SLAs through timely end-user support.

Why It Might Be a Fit

Strong customer service skills, including support of executive-level personnel, with a positive attitude and high integrity. Excellent problem-solving, critical thinking, and ability to manage multiple priorities in a remote environment.

Requirements

• 3-5 years of experience in Information Technology, or an equivalent combination of education and experience
• Strong customer service skills, including support of executive-level personnel, with a positive attitude and high integrity
• Excellent problem-solving, critical thinking, and ability to manage multiple priorities in a remote environment
• Strong knowledge of Windows and macOS operating systems, with experience troubleshooting hardware and software issues
• Experience with remote support tools, ticketing systems, and clear communication to both technical and non-technical audiences

Benefits

• Competitive Benefits package
• Compensation Reviews
• Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Health & wellness coverage options
• 401k benefits
• Family planning and telehealth

Originally posted on Himalayas