Voloridge Investment Management was founded by David Vogel in 2009 and is based in Jupiter, FL. We incorporate advanced data science and mathematics into our systematic, market neutral investment strategies to exploit alpha opportunities we consider unique in financial markets. Our firm is comprised of award-winning predictive modelers, experienced data analysts, advanced technologists, and a group of dynamic business professionals.
The IT Support Administrator will be responsible for ensuring all Voloridge employees have all resources needed to perform their daily job functions as efficiently and effectively as possible.
Summary of Job Functions
- Answer user inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA’s
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software
- Manage hardware/software/license acquisition and renewal process for all company assets
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Maintain computer Images and use for deployment of new and system upgrades as necessary including appropriate documentation
- Assist in the creation of Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations
- Work closely with our IT team to ensure that all systems are following security and audit requirements
- Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged
- Maintain inventory of all hardware and software systems
- Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel
- Perform other duties and responsibilities as assigned
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Develop training materials and procedures, or train users in the proper use of hardware or software
Minimum Requirements
- 3+ years of experience with 1st line technical support and managing user requests
- 3+ years of experience troubleshooting computer problems
- Proficient TCP/IP networking knowledge
- Windows 10/11 Desktop Support
- Experience managing new user setup from procurement through onboarding and training
- The ability to work daily, onsite in our Jupiter office
- High level of analytical thinking to solve problems
- High level of communication to all levels of business
Preferred Skills and Previous Experience
- Mac Desktop support
- Microsoft IT Support Specialist / CompTIA A+ certifications