Systems Engineer
IT Support Administrator delivering remote helpdesk services, ticket management via Freshdesk, asset inventory oversight, Excel-based reporting, and performance monitoring to support client and internal teams in a fast-paced environment.
Join a UK-based company and build your career in a fully remote role.
We're looking for a highly organised and customer-focused IT Support Administrator to help deliver excellent support services to our clients and internal teams. This role combines helpdesk administration, reporting, asset management, supplier coordination, and customer support in a fast-paced remote environment.
Duties & Responsibilities
Act as the first point of contact for helpdesk tickets.
Assign and manage support tickets through Freshdesk.
Maintain and update Excel reports and operational trackers.
Monitor and report on helpdesk performance.
Maintain hardware and software asset inventories.
Assist with ordering technology equipment and software.
Liaise with suppliers regarding orders and replacements.
Respond to customer enquiries professionally and efficiently.
Maintain accurate records of support requests and resolutions.
Create and maintain technical documentation.
Escalate issues where required and coordinate with technical teams.
Benefits
Fully remote position.
40 days paid holiday annually.
Opportunity to work with an international team.
Exposure to a wide range of technologies and business operations.
Working Hours
08:30 – 17:00 (UK Time) Monday to Friday
Requirements
Minimum 2 years' experience in technical support and administration.
Strong Microsoft Office
Excellent communication and customer service skills.
Strong organisational skills and attention to detail.
Ability to work independently and manage multiple priorities.
Technical troubleshooting knowledge is advantageous.
Originally posted on Himalayas
Posted June 20, 2026