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IT Specialist Digital Support Tier I Part-Time - United States Agency for Global Media (USAGM)
Software Engineer
Part‑time IT Specialist providing Tier I/II support for Voice of America’s digital media broadcast systems, ensuring mission‑critical ingest, editing, playout, and archiving workflows run smoothly across enterprise infrastructure.
About the role
Key Responsibilities
- Deliver Tier I and Tier II technical support for digital media ingest, editing, playout, and archiving systems.
- Diagnose and resolve hardware, software, and network issues affecting broadcast workflows.
- Collaborate with broadcast engineers to maintain and upgrade enterprise infrastructure.
- Document support procedures and create knowledge base articles for end users.
- Participate in on‑call rotations to ensure 24/7 availability of mission‑critical systems.
Requirements
- Proven experience with broadcast IT systems and media workflows.
- Strong troubleshooting skills in a fast‑paced, mission‑critical environment.
- Excellent communication and customer‑service abilities.
- Ability to work independently and as part of a cross‑functional team.
- Knowledge of enterprise networking and storage solutions.
Skills
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