onsite
IT Specialist Customer Support - U.S. Marine Corps
Software Engineer
IT Specialist focused on customer support, troubleshooting hardware and software issues, managing Windows environments, and maintaining network connectivity. Strong communication and problem‑solving skills are essential for delivering timely technical assistance.
About the role
Key Responsibilities
- Provide first‑line technical support to end users via phone, email, and remote tools.
- Troubleshoot and resolve hardware, software, and network connectivity issues on Windows platforms.
- Document incidents, solutions, and knowledge base entries to improve support efficiency.
- Assist with the deployment and maintenance of user devices, including laptops, desktops, and peripherals.
- Collaborate with senior IT staff to identify and implement process improvements and system upgrades.
Requirements
- Proven experience in IT support or help desk roles.
- Strong knowledge of Windows operating systems and common office applications.
- Basic networking concepts and troubleshooting skills.
- Excellent communication and customer‑service abilities.
- Ability to work independently and as part of a team in a fast‑paced environment.
Skills
customer supportcommunicationproblem solving