onsite
IT Specialist Customer Support / Network - U.S. Marine Corps
Software Engineer
Provide tier‑1/2 technical support and manage network infrastructure, ensuring reliable connectivity and prompt issue resolution for end users in a high‑security environment.
About the role
Key Responsibilities
- Deliver first‑ and second‑level technical support for hardware, software, and network issues across the organization.
- Configure, monitor, and maintain LAN/WAN equipment, including switches, routers, and firewalls.
- Administer Windows Server environments, manage user accounts, groups, and permissions in Active Directory.
- Perform routine network troubleshooting using TCP/IP diagnostics, packet captures, and log analysis.
- Document incidents, resolutions, and standard operating procedures to improve support efficiency.
Requirements
- Associate’s degree or higher in Information Technology, Computer Science, or related field.
- 2+ years of experience in network administration and end‑user support.
- Proficiency with Windows Server, Active Directory, and Cisco IOS devices.
- Strong knowledge of TCP/IP, DNS, DHCP, and VPN technologies.
- Excellent communication skills and ability to work in a disciplined, security‑focused environment.
Skills
customer supportwindows serveractive directorytcpip