IT Specialist Customer Support - Military Treatment Facilities under DHA

Key Responsibilities

• Provide first‑line technical support to end users via phone, email, and remote session tools.
• Diagnose and resolve hardware, software, and network connectivity problems on Windows platforms.
• Document incidents, solutions, and follow‑up actions in the ticketing system.
• Collaborate with senior IT staff to implement system updates and security patches.
• Assist in maintaining inventory of IT equipment and ensuring compliance with security policies.

Requirements

• Minimum 2 years of experience in a helpdesk or IT support role.
• Strong knowledge of Windows operating systems, Active Directory, and basic networking concepts.
• Proficiency with remote troubleshooting tools (e.g., TeamViewer, Remote Desktop).
• Excellent communication skills and a customer‑focused attitude.
• Valid security clearance or ability to obtain one.