IT Specialist Customer Support - Army National Guard Units

Key Responsibilities

• Deliver first‑line technical support for Windows operating systems and related applications.
• Troubleshoot and resolve hardware, software, and network connectivity issues for end users.
• Maintain accurate incident records and follow up to ensure timely resolution.
• Assist with configuration, deployment, and maintenance of user accounts and permissions.
• Collaborate with senior IT staff to implement process improvements and knowledge base updates.

Requirements

• Proven experience in a helpdesk or technical support role.
• Excellent communication skills and a customer‑focused attitude.
• Ability to work independently and as part of a team in a dynamic environment.