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IT Specialist Customer Support - Air National Guard Units
Software Engineer
IT Specialist (Customer Support) providing technical assistance, troubleshooting, and maintenance for Windows-based systems and network infrastructure, ensuring reliable operations and excellent customer service within a National Guard environment.
About the role
Key Responsibilities
- Diagnose and resolve hardware, software, and network issues for end users.
- Install, configure, and maintain Windows operating systems and related applications.
- Provide first‑line support via phone, email, and remote tools, documenting all interactions.
- Assist with network connectivity, VPN setup, and security compliance.
- Collaborate with IT teams to implement system upgrades and patches.
Requirements
- Proven experience in IT support or help desk roles.
- Strong troubleshooting and problem‑solving skills.
- Excellent communication and customer‑service orientation.
- Ability to work independently and as part of a team in a dynamic environment.
Skills
customer supportcommunicationproblem solving