IT Specialist - City of Garden City, KS

Key Responsibilities

• Deliver first‑ and second‑level support to end‑users, diagnosing and resolving hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, servers, and peripheral devices.
• Manage user accounts, permissions, and group policies in Active Directory and related directory services.
• Monitor network performance, troubleshoot connectivity problems, and coordinate with service providers as needed.
• Track, prioritize, and close help‑desk tickets in accordance with service‑level agreements.
• Document procedures, maintain inventory, and assist in IT asset lifecycle management.

Requirements

• Associate’s degree in Information Technology or related field, or equivalent experience.
• 2+ years of hands‑on experience supporting Windows environments and enterprise networking.
• Proficiency with Active Directory, Microsoft Office suite, and common desktop operating systems.
• Strong problem‑solving skills, ability to communicate technical concepts to non‑technical users.
• Experience with help‑desk ticketing systems and basic IT security best practices.