This is a remote position.
About the Role
We are looking for an IT Specialist to join our IT department and work closely alongside our IT Administrator. This is a broad, hands-on role for someone who thrives in a small team environment, enjoys wearing multiple hats, and wants to grow into a key pillar of the company's technology operations.
You will support day-to-day IT operations, assist with infrastructure management, and play a meaningful role in building out our data infrastructure — contributing to dashboards, pipelines, and analytics tooling that the wider business relies on. Over time, this person will develop the capability to manage IT operations independently and serve as backup coverage for the IT Administrator.
This role is ideal for someone early in their career who is eager to learn fast, or a mid-level candidate who already has solid foundational skills and wants broader ownership.
Key Responsibilities
- Serve as a first point of contact for internal IT support requests from employees
- Troubleshoot and resolve hardware, software, and connectivity issues in a timely and professional manner
- Manage and maintain IT ticketing and support workflows
- Provide excellent customer service — communicating clearly with both technical and non-technical staff
- Assist in the administration and maintenance of Microsoft 365 and Azure environments (user provisioning, licensing, security policies, Entra ID)
- Support on-prem and cloud-based systems, including patching, monitoring, and maintenance
- Help manage and maintain network infrastructure, including switches, firewalls, and VPNs
- Assist with backup, disaster recovery, and endpoint management processes
- Support the build-out of a modern data stack, including data pipelines and a centralized data warehouse
- Assist with administration and maintenance of Metabase and Grafana for internal reporting and dashboards
- Help develop and maintain ETL/ELT pipelines to centralize data from various business tools
- Collaborate with stakeholders to build and maintain dashboards and reports that support decision-making
- Contribute to the evaluation and implementation of data tooling (e.g., data warehouse platforms, transformation layers such as dbt)
- Maintain clear and up-to-date documentation of systems, configurations, processes, and procedures
- Assist in creating run-books and internal knowledge base articles
- Help identify gaps in existing IT processes and propose improvements
- Work closely with the IT Administrator to learn all aspects of the IT environment
- Over time, develop the skills and knowledge to manage IT operations independently and act as backup coverage
- Collaborate cross-functionally with other departments to understand their technology needs
About the IT Depa