IT Site Support Analyst

We are seeking an IT Site Support Analyst to join our team in Singapore. The successful candidate will be responsible for providing technical support for IT systems and infrastructure at a site level, ensuring high availability and performance. This includes troubleshooting and resolving technical issues, performing routine maintenance tasks, and collaborating with cross-functional teams to resolve complex technical issues.

Key Responsibilities

• Provide technical support for IT systems and infrastructure at a site level, ensuring high availability and performance.
• Troubleshoot and resolve technical issues in a timely and efficient manner.
• Perform routine maintenance tasks, such as software updates and hardware replacements.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Document and track technical issues and resolutions.

Requirements

• 3+ years of experience in IT support or a related field.
• Strong knowledge of Windows and Active Directory.
• Experience with troubleshooting and resolving technical issues.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong communication and interpersonal skills.