IT Service Desk Technician - Prismagic Solutions Inc.

Under general supervision, provides assistance to computer system users. Answers questions or resolves computer problems for clients in person, via telephone, email, or from remote locations. LOCAL CANDIDATES ONLY - Selected candidates will be expected to work onsite when required.

Customer Support Provide remote, phone, email, chat, and desk-side technical support to end users. Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers. Inciden…