onsite
IT Service Desk Engineer - Autism Association
Systems Engineer
Provide responsive desktop and application support, troubleshoot escalated tickets, and improve user‑facing processes while delivering high‑quality assistance in a collaborative service desk environment.
About the role
Key Responsibilities
- Deliver first‑line and escalated desktop support for Windows workstations, laptops, and peripheral devices, both remotely and on‑site.
- Manage user accounts, permissions, and group policies in Active Directory and Office 365 environments.
- Log, track, and resolve incidents using ITIL‑based ticketing systems, ensuring timely communication with users.
- Identify recurring issues, propose process improvements, and create documentation to enhance service delivery.
- Collaborate with other IT teams to support applications, network connectivity, and security compliance.
Requirements
- Proven experience in desktop support, preferably in a service desk or help‑desk setting.
- Strong knowledge of Windows operating systems, Active Directory, and Office 365 administration.
- Excellent communication skills with the ability to explain technical concepts to non‑technical users.
- Familiarity with remote support tools and ITIL incident management processes.
- Patient, detail‑oriented, and able to work effectively in a team‑focused environment.