IT Service Desk Analyst Associate

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Job Summary

Requirements

EDUCATION

High School Diploma or equivalent.

Bachelor’s degree and a minimum of 24 semester hours in computer, analytical, or data-processing related studies. In lieu of degree, five (5) years' relevant experience will be considered.

EXPERIENCE

IT experience such as data and computer operations desirable.

Knowledge of basic troubleshooting of computer hardware and/or software. ESSENTIAL SKILLS & ABILITIES

Technical Expertise

Customer Service Support

Desktop Support Troubleshooting Interpreting Data Analytical Problem Solving Interpersonal Sensitivity Oral & Written Communication Detail-Oriented Highly Organized

Deadline Oriented

Skills

Responsibilities

Certifications

Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type

ADA Requirements

1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.

Originally posted on Himalayas