remoteonsite
IT Service Desk - 66degrees
Systems Engineer
Hands‑on IT Service Desk Intern supporting end‑user issues, troubleshooting Windows and Linux environments, and managing tickets in a fast‑paced tech firm. Gain experience in network diagnostics, help‑desk best practices, and customer‑centric problem solving.
About the role
Key Responsibilities
- Respond to and resolve user support tickets via ticketing system, ensuring timely resolution and high customer satisfaction.
- Diagnose and troubleshoot hardware, software, and network connectivity issues on Windows and Linux workstations.
- Assist with user account management, permissions, and access control across corporate systems.
- Document solutions and update knowledge base articles to improve team efficiency.
- Collaborate with senior support staff on escalated incidents and continuous improvement initiatives.
Requirements
- Current enrollment in a Computer Science, Information Technology, or related program.
- Basic understanding of Windows and Linux operating systems.
- Strong analytical and problem‑solving skills with a customer‑focused mindset.
- Excellent written and verbal communication abilities.
- Familiarity with networking concepts and ticketing tools is a plus.