We are looking for an IT Service Delivery Manager with a strong background in BI, DWH, and data platforms. The role requires a combination of technical expertise, IT operations, and service delivery management to ensure reliable and high-quality data services. The position involves ownership of service delivery, including SLA management, incident handling, stakeholder communication, and continuous improvement. You will be part of IT projects for our client - a multinational financial services company operating across several European countries. The client relies on stable, well-governed infrastructure and external service providers to support business-critical systems
Main Responsibilities:
- Planning, designing, and implementation of BI-DWH IT Services delivery to business users according to best practices, while ensuring high level of services quality and availability.
- Monitor, control and support IT Services delivery; ensure that systems, methodologies and procedures are in place and followed.
- Establishment and management of reporting related to IT Services.
- Align BI services with business priorities
- SLA implementations and fulfillment.
- Serve as escalation point for IT Services business users and management. Take ownership of related Major Incidents to ensuring coordination of resolving parties, effective communication to stakeholders and Major Incidents review.
- Capacity Planning - ensure that future demand from business growth is understood and properly addressed.
- Management of IT operation teams and involvement in budgeting activities.
- Drive IT Services continuous improvements.
- 5+ years of experience in Service Delivery or IT Operations in BI/DWH or data platforms
- Experience in management the team not less 5 employees
- Experience managing enterprise BI/DWH environments including required IT Operation processes
- Strong technical knowledge of SQL, Azure Databricks, BI/Reporting Tools, ETL processes and integrations
- Knowledge in applying and managing IT Service Management processes based on ITIL
- Knowledge of data platforms and lakehouse concepts
- Excellent written and verbal communication, organization, coordination, and interpersonal skills.
- Manage business stakeholders delivery expectations
- High level of written and spoken Spanish and English.
- Strong reporting and analytical skills.
- Ability to fast learn of new technologies and processes
Nice to have:
- IT Service Management certification
- Azure Databricks/Microsoft certification
- Experience in Financial sector and FinOps awareness
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitiv