remote
IT Project Engineer - Nettech
Software Engineer
Lead proactive IT project engineering, ensuring client environments remain healthy, secure, and compliant. Drive issue remediation, continuous improvement, and standard alignment using ConnectWise Manage and robust infrastructure practices.
About the role
Key Responsibilities
- Manage a structured queue in ConnectWise Manage to identify, prioritize, and resolve infrastructure deficiencies before they impact clients.
- Implement proactive security and compliance measures across client environments, ensuring alignment with industry standards.
- Coordinate cross‑functional teams to deliver timely project milestones, including upgrades, migrations, and configuration changes.
- Document all remediation actions, maintain accurate knowledge base entries, and share best practices with the Client Success team.
- Analyze performance metrics to recommend continuous improvement initiatives and optimize resource utilization.
Requirements
- 3+ years of experience in IT project engineering or systems administration.
- Proficiency with ConnectWise Manage and related ticketing tools.
- Excellent communication skills and ability to translate technical concepts to non‑technical stakeholders.
- Self‑motivated, detail‑oriented, and comfortable working in a fast‑paced environment.