remote
IT Program Manager - Amazon.com
Program Manager
We're looking for a Program Manager focused on designing and building scalable technical solutions. This manager role requires 6+ years of relevant experience.
About the role
DESCRIPTION
- Own and maintain the UK Field Delivery program portfolio, providing clear visibility of status, risks, dependencies, and resource requirements to senior leadership
- Define and drive governance mechanisms, reporting cadences, and escalation paths for Field Delivery initiatives
- Establish and measure Key Performance Indicators (KPIs) for program and project performance across the UK portfolio
- Support resource demand forecasting and capacity planning for Field Delivery teams
- Drive process improvement initiatives using data and metrics to identify inefficiencies and implement scalable solutions
- Partner with cross-functional teams including Deployment, Field Support, Engineering, and Service Management to align priorities and remove blockers
- Support the definition, testing, and adoption of program management tooling and standard operating procedures
- Represent UK Field Delivery in regional and global PMO forums, ensuring alignment on standards and best practices
- Proactively manage change control and communicate impact on project scope; identify risks, issues, and devise contingency plans
- Keep key partners informed of portfolio and project progress while maintaining documentation; remain committed to exceptional internal customer service
- Update or develop documentation on processes critical to successfully delivering Field Delivery initiatives
BASIC QUALIFICATIONS
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in program or project management
- Bachelor's degree
- Experience implementing repeatable processes and driving automation or standardization
- Comfortable in a customer-facing role requiring solid organisational capability alongside excellent written and verbal communication skills
- Demonstrated ability to work in a fast-paced, ambiguous environment while prioritising and managing multiple responsibilities
PREFERRED QUALIFICATIONS
- Experience leading process improvements
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions