Location Sydney, Australia Job type Full-Time Work mode Hybrid Job level Professional Job ID 13781 Company Munich Re Employment type Regular Area of expertise Information Technology
The Australia and UK-IT Shared Service Organisation (SSO) Solution Delivery teams for Global Markets serves as the strategic link between business stakeholders, technology teams, and external partners to deliver and operate critical business applications and digital solutions.
Reporting to the head of Munich Re Speciality - Global Markets (Claims Europe & Asia) based in London, UK. The IT Product Manager role combines business relationship management, product ownership, business analysis leadership, application management, and operational governance to ensure technology investments support business strategy and long-term architectural goals. Responsibilities span the full insurance value chain across Finance, Underwriting, Claims, and Core Insurance platforms.
Your Role
Business Partnership & Strategy
- Build strong relationships with business stakeholders to understand strategic and operational objectives.
- Translate business goals into technology roadmaps and product plans.
- Identify opportunities for automation, digitalisation, process optimisation, and efficiency improvements.
- Drive initiatives that enhance customer and operational user experiences.
- Ensure technology deliveries meet agreed business benefits
Product Ownership & Lifecycle Management
- Own and manage complex products and applications throughout their lifecycle.
- Define product vision, roadmap, priorities, and backlog.
- Ensure solutions remain secure, compliant, resilient, cost-effective, and aligned with business needs.
- Manage transitions from project delivery into BAU support.
- Act as the primary liaison between business users in Australia and IT team in the UK.
- Lead the gathering, analysis, documentation, and prioritisation of business and system requirements.
- Produce key artefacts including user stories, requirements documents, process models, UML diagrams, data mappings, and gap analysis.
- Collaborate with architects, developers, vendors, and SMEs to ensure solution alignment.
- Support deployment, release management, operational readiness, and organisational change activities.
Application Operations & Service Management
- Oversee application support, maintenance, incident and problem management.
- Manage major incidents and coordinate resolutions with Group Technology teams.
- Maintain application records in governance platforms such as LeanIX and ServiceNow.
Governance, Risk & Compliance
- Ensure compliance with enterprise architecture, security, governance, and regulatory requirements including necessary technical and security refactoring.