IT Operations Manager - Security Cleared SC contract - Modular Data

The Role

We are seeking an experienced IT Operations Manager who holds current Security Clearance (SC) on a contract basis to lead the operational management and support of a live data product supporting a central government client.

You will be accountable for the end-to-end operation of the live service, ensuring the stability, availability, security, and performance of the platform while leading Service Desk operations, IT operational processes, and release management activities. You will act as the primary escalation point for operational issues, major incidents, service requests, access management, and service performance, ensuring high-quality support outcomes within an ITIL-aligned environment.

You will take ownership of operational governance across the service, overseeing incident, problem, change, and release management, whilst proactively monitoring system health, service availability, operational risks, and capacity. Working closely with cross-functional technical teams including Data Engineers, Software Developers, Platform Engineers, DevOps teams, and third-party suppliers, you will coordinate operational activities to ensure services remain resilient, secure, and continuously available.

As IT Operations Manager, you will play a key role in maintaining operational readiness and driving continual service improvement. You will identify opportunities to enhance service reliability, streamline operational processes, improve automation, and optimise support practices to deliver a highly effective live service.

A key aspect of the role is proactive stakeholder management. You will build and maintain strong relationships with business stakeholders, client representatives, delivery teams, senior leadership, and third-party suppliers. You will provide regular operational reporting, communicating service performance, operational risks, system health, release readiness, and improvement initiatives, ensuring services remain aligned with business priorities, contractual obligations, and government security standards.

The successful candidate will bring strong operational leadership with experience managing live services within complex technical environments. They will have a proven track record of owning IT operations end-to-end, including Service Desk management, operational governance, release management, service performance, supplier management, stakeholder engagement, risk management, and continual service improvement. They will be comfortable working in secure, ITIL-based environments and driving operational excellence across business-critical services.

Key Responsibilities

• Lead the day-to-day delivery of IT Operations, ensuring the stability, availability, security, and performance of live services in line with agreed SLAs, KPIs, and operational objectives.